Privacy policy

1. Core Components (Limited Warranty)

Print Head & Mainboard: Free one-time replacement within three (3) months of the original delivery date.
Other Mechanical/Electronic Parts: Twelve (12) months of free repair or replacement from the original delivery date.

Standard Exclusions:
- Consumables, including but not limited to ink, cartridges, and paper, are excluded from warranty coverage.
- Print head damage resulting from contact with ink is not covered.
- Coverage for ink contact components is exclusively conditional upon the use of B btransfer inks.
- The warranty does not extend to print head blockages or damage attributable to the use of inks from other brands.
- This warranty applies only to B btransfer printers purchased through authorized channels.
- Coverage is void in cases of misuse, tampering, accidental damage, user negligence, or damage caused by factors outside normal operation as determined by B btransfer.
- All warranty claims are subject to verification and approval by our Customer Service team or authorized engineers, who must confirm the issue is a manufacturing defect and not user-induced.

2. Warranty Service Terms

- For a valid warranty claim reported within one (1) month of printer receipt, B btransfer will cover the cost of the replacement component and standard shipping fees.
- For valid claims reported after one (1) month but within the applicable warranty period, B btransfer will cover the cost of the replacement component only. All shipping fees for the service will be the customer's responsibility.
- This warranty is valid for products shipped to and used within the continental United States. Service to Alaska and Hawaii may incur additional shipping charges.

For further clarification, to initiate a warranty claim, or for any assistance, please contact the B btransfer Customer Support Team.